Amazon Wants Some Customer Service Reps To Work Remotely As Part Of Broader Cost Cutting Push

The pandemic prompted a workforce rethink that is likely to linger long beyond Covid-19. According to Jeff Christofis from staffing service Kelly Services, nearly 90 percent of US customer service reps commuted to call centers before the pandemic. Once the smoke clears, the split between working remotely and commuting to an office will likely be closer to 50/50. Image credit: Pixabay, Karolina Grabowska